My boyfriend and I moved in last October. I toured the apartments with Krystal, and fell in love with a two-bed one-bath layout, with vaulted ceilings, facing the mountains. She showed me an apartment that was already rented out, so we never actually saw our specific unit until our move-in day, but she reassured me that the unit she showed me was identical to the unit we were signing for, down to the mountain view. And of course, our apartment was exactly as expected.
They were open and willing to work with us with our PODS delivery, despite it taking up an additional parking spot for a few days. The parking situation for our building is perfect. There are always open spots and we have great neighbors who actually know how to park within the lines. From day one we noticed that our neighbors were friendly, and most seemed to be older adults without young children, so the grounds around us are kept clean and quiet. I think some of the other buildings have more limited parking however, so this isn't the case everywhere.
I feel like the cleaning between tenants here fell a bit short. Our bathroom smelled like cat pee from day one. I scrubbed everything top to bottom with bleach, multiple times, but the smell persisted. The bathtub also had a strong sulfuric smell. When we took the drain apart, we found a number of small glass decorative beads (that were not ours) just under the drain stopper, telling us that the cleaning crew didn't bother to clean the drain at all. The fan above the stove on the microwave, had particulate all over it - and when I turned it on the first time, it blew all over the kitchen. Just another thing that needed to be cleaned.
After saying this on an internal survey, the apartments reached out and offered additional cleaning to us. Instead, we took action into our own hands, though I appreciated their concern and attempt to make things right. I assumed they still had the same cleaning crew, and obviously they don't do a very good job the first time, so I didn't really trust them to clean my home now. After a couple months of consistent cleaning, the smell finally went away.
The office staff has been pretty friendly to us, especially Krystal, though she has since left for another apartment complex.
// Edit: After my boyfriend lost his job in a crazy unexpected situation, we are leaving our lease early, and moving out of state. The apartment complex refused to work with us and let us out of our lease penalty free (despite us moving to a complex in TN under the same management company) which was understandable. They let us know they don't like to sub-lease apartments but because of our situation, they will allow us to sub-lease to help us out. So that is the road we are taking. //
The complex has an online portal that you can pay your rent on and request maintenance through. Maintenance has always been prompt - they've replaced our old thermostat with a digital one same day, and replaced our water heater from around 8-11pm one night after it started leaking. As far as paying rent, we've had nothing but good luck, and we even split payments on two separate accounts; its always accurate and up to date. It makes paying rent with multiple accounts super easy.
The only other con to this place I have to mention is that the fixtures are very outdated for the price. I was shocked when I saw the "older" building appliances, given the rent costs to this place. They need updating. We live in the "newer" buildings of the complex, and while our appliances are still older, they at least look nicer.
// Edit: As rent rises in the metro area, this place needs to do some serious updating. I can't see paying much more money for such outdated fixtures. This current apartment layout we have is listed on the market for $200-350 more than what we pay now, and there have been no updates since we moved in, it is all from market increase. For the cost of these apartments, you can definitely get a nicer, more updated place elsewhere. //